Refund policy
Returns Policy
Return address:
Cards Of The Shire,
22 Walton Drive,
Chesterfield, Derbyshire (UK)
S40 2PR
Orders cancelled:
If the item is undamaged, completely unopened and unused in the original wrapping exactly as received, then you may return the item as unwanted for up to one month from the date you receive it.
Otherwise, the usual 14 days return limit applies.
You will be responsible for postage costs and ensuring the item reaches us in the same condition received.
Please note that if the item returned does not satisfy these requirements, we will not accept it.
Fair use applies, customers may return up to 6 items under this policy. Otherwise, 14-day terms will automatically apply. Maximum limit per customer per lifetime of returns under this policy is £150 (inc VAT).
If you exceed the limit, we reserve the right to refuse the return. Accepting a return above this limit does not mean we must accept further returns above this limit and we will judge each case on its merits.
Fair use also includes but is not limited to one use per household / address.
We also reserve the right not to honour this policy if we feel it is being manipulated, sole interpretation of manipulation to rest with Cards Of The Shire. You agree that this is fair and reasonable when returning goods under this provision.
This policy does not affect your statutory rights.
This policy will NOT apply to trading card products including single cards and any other non-sealed products, the normal 14 days statutory returns period will apply here instead. This is due to the volatility of trading card game product market prices.
Refunds will be processed as soon as possible and not later than 30 days after confirming receipt of the items.
Trading card game products include Pokémon, Magic the Gathering, Yu-Gi-Oh! sealed products and single cards. Other games such as Flesh and Blood, Digimon and Cardfight!! Vanguard are also included under this provision. Any game that has booster packs and single cards that fluctuate in price we are classing as a Trading card game product under this policy.
The enhanced policy will apply primarily to board games and miniature games that are eminently resell-able past their release dates.
Damaged or Faulty Goods
If you have received a faulty or damaged item you must inform us within 30 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints, or levy suitable charges for issues raised after this period. We will ask for photographic evidence of damage to items and packaging (including postal packaging) so please document these carefully.
By shopping with us you accept that we only buy sealed and authentic goods from approved suppliers. Cards Of The Shire can not be held liable for minor manufacturing defects that may occur to cards within sealed packs.
In the case of a major defect within a sealed pack, the product you have purchased is the pack and not the single card/s in question. Our ability to replace will extend only as far as supplying another sealed pack. In the rare event this happens to you, you could benefit by contacting the manufacturer first for a replacement card, but note they have no duty to do so.
Other Returns
In the unlikely event that your item arrives damaged or we made a mistake on your order or your item has suffered a manufacturing fault, then please contact us at cardsoftheshire@outlook.com. Most manufacturing faults can be quickly resolved via an email to the manufacturer. If you wish to return an item in these circumstances we will cover the postage costs for your return up to standard shipping.
Pre-order cancellations, you may cancel a pre-order for a full refund up until the order has shipped, which is usually one day before the official release date (on the day itself for Magic the Gathering) If a pre-order product has fallen in price since you ordered it, we can refund you or issue store credit for the difference, so you get the lower price. This applies up to the point the order is dispatched.
Pre-orders
When you place a pre-order on our website you pay for the goods at the point of sale, this reserves the item for you. You can cancel your pre-order up to any point up until the order is dispatched and receive a refund or store credit. If we lower the price between when you pay and when we ship, then you can ask for a refund of the difference or store credit, whichever you prefer.
Orders returned due to incomplete address
It is the customers' responsibility to provide a complete address, in the event that the goods are posted, but cannot be delivered due to an error on the customers part. We reserve the right to charge additional postage to resend the items once they are returned by the carrier. The customer may of course choose to treat the order as an unwanted item and return it under the return's policy.
Errors on Orders / Shortages
We do our utmost to ensure accuracy on the shipments we send to you. However, on occasion something may go wrong with the packing in the warehouse. In the event that there is an error on your shipment you are required to notify us within 3 working days receiving the shipment of such error, we will then put any problem right. If we do not hear from you within 3 working days of receipt of your parcel, you are deemed to have accepted the goods received are correct.
The primary reason for this clause is in cases of mistakes, most can be rectified by contacting the driver or courier company, after a longer period of time it is almost impossible to get any meaningful help as to what has transpired.
If after a longer period of time, there is available irrefutable proof of the shortage, such as a courier weight measurement, we will of course do the correct thing and make sure any error on our part is corrected.
Restriction of goods
Cards Of The Shire reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same debit / credit card and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied to an existing order. Cards Of The Shire reserves the right to cancel any order without warning or notification for any reason.